CERTIFY · REJECT · PROBE · ASK · CALIBRATED CONSEQUENCE CHECKS FOR THE ACTIONS OF AI AGENTS · NO LLM ON THE CERTIFY PATH · FAIL CLOSED · CERTIFY · REJECT · PROBE · ASK · CALIBRATED CONSEQUENCE CHECKS FOR THE ACTIONS OF AI AGENTS · NO LLM ON THE CERTIFY PATH · FAIL CLOSED · CERTIFY · REJECT · PROBE · ASK · CALIBRATED CONSEQUENCE CHECKS FOR THE ACTIONS OF AI AGENTS · NO LLM ON THE CERTIFY PATH · FAIL CLOSED · CERTIFY · REJECT · PROBE · ASK · CALIBRATED CONSEQUENCE CHECKS FOR THE ACTIONS OF AI AGENTS · NO LLM ON THE CERTIFY PATH · FAIL CLOSED · CERTIFY · REJECT · PROBE · ASK · CALIBRATED CONSEQUENCE CHECKS FOR THE ACTIONS OF AI AGENTS · NO LLM ON THE CERTIFY PATH · FAIL CLOSED · CERTIFY · REJECT · PROBE · ASK · CALIBRATED CONSEQUENCE CHECKS FOR THE ACTIONS OF AI AGENTS · NO LLM ON THE CERTIFY PATH · FAIL CLOSED · CERTIFY · REJECT · PROBE · ASK · CALIBRATED CONSEQUENCE CHECKS FOR THE ACTIONS OF AI AGENTS · NO LLM ON THE CERTIFY PATH · FAIL CLOSED · CERTIFY · REJECT · PROBE · ASK · CALIBRATED CONSEQUENCE CHECKS FOR THE ACTIONS OF AI AGENTS · NO LLM ON THE CERTIFY PATH · FAIL CLOSED ·
A defective appliance needs a 7-day replacement on a first defect but a cash refund when a replacement already failed. RiskGate checks the return ledger so the right remedy runs the first time.
Transcript0:55 · narrated
Public tickets, catalogue and policy · illustrative chat and ledger · real riskgate verdicts on simulated tickets · not affiliated with any platform
01 · What happened
The situation
More than half of 85,907 public Indian e-commerce support tickets are returns or refunds. A typical one: a Nova NHC-5916 trimmer (₹799) arrives defective, and the customer asks for a refund. The bot ranks refund first, replacement second.
02 · The miss
Why the obvious safeguard didn’t catch it
The published policy says small appliances are 7-day replacement only, with at most one replacement. Refunding every defect breaks policy; never refunding traps the customer whose replacement also failed.
03 · RiskGate
List, play forward, decide
RiskGate asks what could be true: first defect, repeat defect, or already refunded. The refund is safe in only one world.
It checks the return ledger first: read-only.
First defect? Refund skipped, replacement certified. Replacement also failed? ₹799 refund certified now. Every decision leaves a signed receipt.
04 · At scale
What held, and the price
As with the quick-commerce story, the simulated evaluation is not shown because it depends on an assumed mix of worlds. What carries over is the mechanism: the bot's ranked candidates are checked in order and the first one safe in every world runs.
57%of 85,907 tickets are returns or refunds
1replacement allowed by policy
₹799the right remedy, first time
Name one action your agent isn’t allowed to take today.
Send us its traces and what happened afterwards. We’ll show how often it could have run safely, and what it would have stopped.